Commenting on the government’s announcement regarding new artificial intelligence projects to enhance efficiency in hospitals and probation services, UNISON general secretary Christina McAnea said today (Sunday):
“AI is transforming the world of work, with massive potential to improve public services.
“It can support staff, cut down on drudgery, reduce pressure and allow workers to concentrate on the more demanding aspects of their jobs.
“That should mean speeding up treatment, freeing up hospital beds and reducing waiting lists.
“But employers must use these tools responsibly. It cannot be an excuse to cut roles and replace people with tech.
“Many tasks in the NHS and probation should only be carried by people with the right skills and the correct training.
“Technology can’t provide the essential human touch needed in health, care and many other essential services. AI can’t wash, clean or dress anyone. Nor make sensible decisions about complicated care packages needed for each and every individual.
“The new forms of AI risk entrenching bias, validating inaccuracies and threatening privacy.
“It’s essential workers and unions are involved in the rollout of technology in public services to protect jobs and ensure existing inequalities aren’t further reinforced.”
Notes to editors:
– UNISON is the UK’s largest union, with more than 1.3 million members providing public services in education, local government, the NHS, police service and energy. They are employed in the public, voluntary and private sectors.
Media contact:
Anthony Barnes M: 07834 864794 E: a.barnes@unison.co.uk
The article AI can help but it’s no substitute for trained and caring staff first appeared on the UNISON National site.
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